Frequently Asked Questions

FLUUKY is a social impact company which incentivises people to help reforestation efforts. Each time you plant a tree with FLUUKY, you enter a draw to win luxury prizes. We call it draws with a cause!

Once you purchase a tree to plant and grow, and you will automatically be entered into the draw to win luxury prizes.  

We’re located in Bahrain and are regulated by the Ministry of Industry & Commerce of the Kingdom of Bahrain.

We plant trees in partnership with WeForest, a leading social impact organisation on the ground, restoring threatened forests and landscapes in tropical regions and biodiversity hotspots. The location and kind of tree planted depend on the active program at the time of purchase. Click here to find out more about WeForest.

Once you purchase a tree to plant and grow, you can actively see and track the location of your trees on the WeForest website. All trees are planted and nurtured by WeForest, one of the world’s biggest global initiatives for reforestation.

Currently, this option is not possible, but we are working with our partners to make it possible in the future.

You will be able to track the trees by location, and the WeForest website includes satellite pictures of the locations.

You can do that on the WeForest website for the exact program FLUUKY is involved in.

With every purchase, you will receive a certificate with the location of the trees you planted and the program that you supported.

Simply select the luxury draw you want to enter, select the number of tickets you want to purchase, make the payment, and you’re all set!

Yes, we have a monthly subscription based on the carbon emission prediction calculator, which you can find here. Enter your household usage information, see your predicted carbon emissions, and subscribe to the custom-made plan for your tree planting to match your household emissions.

Currently, this is not possible, but this option will be available soon.

You can plant as many trees as you want to make a tangible impact.

Draws are conducted online using third-party software, and regulated by the Ministry Of Industry & Commerce in the Kingdom of Bahrain to ensure transparency. All draws will be conducted within a maximum of 7 business days after the draw has closed.

Draws is done on the selected draw dates regardless of number of entries sold

Winners are selected by an automatic randomised online draw of all the participants of the particular campaign.

We currently have four categories of prizes: watches, jewellery, handbags, and experiences. Do you have ideas for luxury prizes? Email us at [email protected].

Winners will be notified via email and receive a phone call from the FLUUKY team within 48 hours.

You can take part in a draw only by growing trees and doing your part for the future longevity of our planet.

We will do whatever we can to reach the winner, but if we do not receive a response within 6 months from the draw date, unclaimed prizes transfer to Ministry of Industry and Commerce custody.

The cost to plant a tree is 1.9 BHD.

We accept all major credit cards, as well as Apple Pay, and Google Pay

When you sign up, you will need to verify your mobile number or email address. It’s a quick and easy process. Once you complete all the steps, you will be able to view your impact and manage everything from your profile page.

You can reset your password using your email address. Simply click ‘forgot password’ and follow the next steps.

Every account created must match the correct information of the customer. Please make sure your name and birthdate match your government-issued ID.

A high-security third-party server protects all your personal information. FLUUKY does not store your payment information; this information is highly secured by our payment gateway partners.

We take privacy seriously, and we ensure you have confidence. You can read our full privacy policy here.

Eligibility: Participants must be 18 years or older and agree to FLUUKY’s terms and
conditions by entering the draw.
Ticket Purchase: Each draw is conducted on a predetermined draw date, regardless of the number of trees sold. The draw is conducted live on FLUUKY’s social media platforms.
Draw Process:The winner is selected through an electronic random draw during the live event.
Winner Notification:FLUUKY will attempt to contact the winner using the details provided during the ticket purchase process. IWe will do whatever we can to reach the winner, but if we do not receive a response within 6 months from the draw date, unclaimed prizes after 6 months will transfer to Ministry of Industry and Commerce custody.
Tree Planting Partnership: While every ticket purchase contributes to reforestation efforts through our partner, WeForest, FLUUKY cannot guarantee the exact location, survival rate, or number of trees planted.
Understanding and Agreement: By participating in the draw, participants acknowledge and accept the terms, including the nature of the tree planting efforts and the conditions surrounding the draw.
Miscellaneous: FLUUKY reserves the right to update these terms and conditions at any time after informing and approval from MOIC. For more detailed information, please refer to the full terms and conditions on our website.

Kingdom of Bahrain Ministry of Industry & Commerce, Draw Certificates and  third-party regulators regulate all draws

Forests are one of the most effective solutions to address the effects of climate change. They are also a powerful force for lifting people out of poverty, conserving biodiversity, and reversing desertification.

Our reforestation partners are WeForest. WeForest is a non-profit organisation that restores and conserves forests at the landscape level – to maximise the impact of trees for People, Nature, and Climate.

Items will be shipped to you via an insured premium delivery service. Upon delivery, the recipient must show valid identification documentation.

FLUUKY covers all shipping costs, import taxes, and insurance.

Yes, of course. Please contact our sales team for more details at [email protected]. We’re here to help you support the environment.

It can be organised in 2 weeks. Cost will vary based on the number of trees you wish to plant.

Yes, we will customise a draw specifically for your team. To get started, contact us at [email protected].

When your friend signs up with your referral code and makes their first purchase, both of you receive a 1.9 BHD credit to your individual account

Share your unique code with your family and friends. Once they sign up and plant their first tree, you get rewarded! You can find your referral code in your profile.

There are no limits to how many people you can refer, as long as they all make a purchase! The more friends you refer, the more we take essential steps towards reforestation.

You will receive a 1.9 BHD credit once your friend makes their first purchase using the unique code. 

Your friend will also receive a 1.9 BHD credit towards planting a tree.

It will automatically be credited to your basket once the referral is completed.

• Contribute to a Greener Planet: Compensate your carbon emissions and help mitigate environmental impact.
• Exciting Rewards: Use your credits to enter exclusive draws and stand a chance to win exciting prizes. Do good for the environment while having fun!
• Track Your Impact: Monitor the effects of your contributions through your FLUUKY account.

Calculate Your Carbon Footprint: Use FLUUKY’s integrated carbon footprint calculator to determine your annual carbon emissions. 
Plan Your Contribution: Based on your carbon footprint, determine how many trees need to be planted and how much it would cost to Compensate your yearly emissions
Select Your Subscription: Choose a monthly subscription amount based on your needs. This amount will be automatically deducted from your account, and the corresponding credit will be added to your FLUUKY account. 
Support Tree Planting: Your subscription will contribute to tree planting efforts to balance your carbon footprint 

The monthly credit will be in your cart. You can use it to enter any draw you wish!

Simply click the subscription tab in your profile.

Your monthly subscription can be canceled anytime from your profile’s subscription page.

We have two tiers of loyalty programs: Silver and Gold.

Silver: grow 350 trees within a rolling 12-month period.
Gold: grow 700 trees within a rolling 12-month period.

Silver:

• 5% off on all draws.
• Exclusive silver-tier draws on particular items.
• Free tree on your birthday. 

Gold:

• 10% off all draws. 
• Priority customer service.
• Access to silver exclusive draws
• Exclusive Gold-tier draws and events.
• Free ticket on your birthday.

Rolling Period: Your tier status is determined by your total spend in any consecutive 12-month period. This is a rolling period, meaning it is continuously calculated from the date of your first qualifying purchase. Example: If you plant 350 trees in February, your Silver status will last until the end of the following February. To maintain your Silver status beyond that, you would need to plant another 350 trees before the end of the next February.
Tier Evaluation: Your account will be evaluated monthly to determine if the required spend for your current tier has been met in the preceding 12 months.
Downgrade Protection: If you achieve a higher tier, you will enjoy its benefits for a full 12 months, even if your spending does not reach the required amount in the following 12 months. After this 12-month period, your tier status will be adjusted according to your spending in the most recent 12 months
Notifications: Members will receive notifications when they are close to moving up a tier, when they have achieved a new tier, and if they are at risk of moving down a tier.

Thrive Bundle:

• Number of trees bundle: 5-9
• Discount: 5% off the total trees price
• Total Cost: face value of each tree multiplied by the number of trees, less 5%.

Flourish Bundle:

• Number of trees bundle: 10 or more
• Discount: 10% off the total trees price
• Total Cost: face value of each tree multiplied by the number of trees, less 10%.

• Log in to your FLUUKY account.
• Navigate to the ’Purchase Trees’ section.
• Select the number of trees you wish to purchase.
• Review the discount tier that applies to your purchase.
• Complete the payment process at the discounted rate.
• Receive your tickets instantly and start entering draws!

FLUUKY Prebuy Credit Packages let you invest early by purchasing credits in advance, giving you extra perks like bonus credits and instant access to loyalty tiers. It’s a smart way to boost your FLUUKY account and get rewarded for your commitment.

We offer two packages:

• Planter Package: Invest 5,000 BHD and get an extra 5% credit, totaling 5,250 BHD in your account.
• Forester Package:Invest 10,000 BHD and enjoy an additional 10% credit, totaling 11,000 BHD in your account. Plus, you’ll be instantly upgraded to our Silver Tier in the FLUUKY Loyalty Program for a whole year!

• Log in to your FLUUKY account.
• Head over to the ’Prebuy Credit Packages’ section.
• Pick the package that suits you best.
• Complete the payment, and you’re all set!
• Enjoy the extra credits and exclusive benefits right away.

No, once you purchase a Prebuy Credit Package, the credits are non-refundable.

No, Prebuy credits are non-transferable and cannot be exchanged for cash. They’re just for you to enjoy whenever you like on the FLUUKY platform.

If you’ve purchased the Forester Package, you’ll enjoy Silver Tier benefits for 12 months. After that, your tier status will be reviewed based on FLUUKY’s regular loyalty program criteria.

Trees are planted on your behalf as soon as you make the purchase, so we cannot cancel planting the trees nor offer a refund. All sales are final.

Please email us at [email protected] and we will respond within two business days.

Customer support’s working hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Arabian Standard Time, excluding public holidays.